Website maintenance
Keep your website running smoothly with comprehensive website maintenance services backed by regular monitoring, robust security processes, and ongoing technical support tailored to your business needs.
Website maintenance with 99.95% uptime guarantee
Our website maintenance services keep your site operational through regular system updates, security checks, and performance optimisation. With a 99.95% uptime guarantee included in each service level agreement, you can focus on your core business activities without worrying about technical disruptions or downtime.
Proactive maintenance to prevent downtime
We understand the true cost of an unmaintained website can extend far beyond the immediate cost of recovery. This is why we make sure to apply strict standards that treat the integrity of our website solutions with utmost care. Our proactive maintenance approach ensures potential issues are addressed before they become major problems, keeping your website secure and operational at all times.
Supporting Australian businesses for over 20 years
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Our website maintenance services
With over 20 years of experience in managing and maintaining websites of various scales, we possess the expertise necessary to effectively oversee your website. Furthermore, our comprehensive incident management processes are designed to handle a wide range of severity levels, and we have established protocols to ensure swift recovery in the unlikely event of an incident.
Regular updates
Ongoing updates to your website’s software and systems to maintain optimal performance and security.
Performance optimisation
Enhance your website’s speed and efficacy to provide a seamless user experience to all users.
Security monitoring
Continuous monitoring for threat detection to prevent breaches and maintain both system and data integrity.
Our approach to website maintenance
Our approach to website maintenance is comprehensive and meticulous, ensuring every aspect of your online presence remains robust. We start with a thorough assessment to identify vulnerabilities and tailor a specific maintenance plan to be undertaken on an ongoing basis. Regular system updates and security checks keep your website protected and up-to-date, while performance optimisation improves load times and user experience. Additionally, advanced uptime monitoring safeguards your website’s continuous availability.
OWASP Top 10
The OWASP Top 10 is a globally recognised standard for web application security, highlighting the most critical security risks to web applications. Developed by the Open Web Application Security Project (OWASP), this list serves as a benchmark for developers and security professionals to identify and address common vulnerabilities. By adhering to the guidelines and best practices outlined in the OWASP Top 10, our websites are better protected against potential threats, ensuring a more secure and reliable online experience for users.
Managed application and infrastructure for strict security posture
For all our website clients, our preference is to host the website and manage the server architecture as a single point of contact under a SaaS management structure. Depending on the needs of your business, our proposed cloud solution uses either Amazon Web Services (AWS) or Microsoft Azure (Azure) under a multi-tier system architecture. Taking this modular approach gives us strict control over all connection interfaces, ensuring enhanced security, scalability, and reliability for your website.
Ongoing support and incident management
Our ongoing support and incident management services are designed to provide continuous assistance and rapid resolution of any issues that may arise. For clients who require a comprehensive service level agreement, we are also able to offer 24/7 monitoring and support, making sure your website remains fully operational and any potential problems are promptly addressed. Our dedicated team of experts is equipped to handle incidents of all severity levels, employing a structured approach to identify, diagnose, and resolve issues efficiently.
Frequently asked questions
What is website maintenance?
Website maintenance involves the regular updating and upkeep of a website to ensure it operates smoothly and remains secure. This includes tasks such as updating content, fixing broken links, ensuring all features function correctly, and applying security patches to protect against threats. Regular maintenance can also involve optimising website performance, backing up data, and making necessary updates to comply with the latest web standards and technologies.
Why is website maintenance important?
Website maintenance is crucial for several reasons. It maintains the security of your website by regularly applying updates and patches to protect against vulnerabilities and cyber threats. Additionally, it helps maintain optimal performance by fixing broken links, improving loading times, and ensuring all features function correctly. Regular maintenance also keeps your website up-to-date with the latest content, providing a better user experience to visitors. Furthermore, keeping your website compliant with web standards and technologies can improve search engine rankings and overall visibility. Ultimately, regular website maintenance helps protect your investment and provides a reliable experience for your visitors.
What services do you include in your website maintenance?
Our website maintenance services include a range of tasks to keep your website secure, functional, and up-to-date. We handle security updates by regularly applying patches to protect against vulnerabilities using our cyber security services. Performance optimisation is also a key focus, involving the improvement of loading times, fixing broken links, and ensuring all features function correctly. We keep content current through regular updates and conduct regular backups to prevent data loss. As part of website maintenance, our team also identifies and resolves any bugs that may be affecting your website’s performance and checks compatibility across different browsers and devices. Optionally, we also offer SEO website design and maintenance services to keep your website optimised for improved search engine rankings.
What happens during website maintenance?
During website maintenance, a variety of tasks are performed to keep your website secure and operating effectively. This includes regular updates to the latest security standards to protect against vulnerabilities and threats, as well as performance optimisation to ensure smooth operation and faster load times. The specifics of your website maintenance depend on your service agreement. For mission-critical applications, maintenance might occur immediately upon a new software release to ensure optimal performance and security, whereas other websites may be scheduled for maintenance at regular intervals such as monthly or quarterly. Maintenance is usually systematic and conducted on a regular basis to keep your website secure, up-to-date with the latest features, and functioning correctly.
How much does website maintenance cost?
The cost of website maintenance can vary depending on the scope and complexity of the services. Fees range from as low as $100 per month to a couple of thousand dollars. This variation is influenced by factors such as the size of your website, the level of support needed, and the specific response and resolution times outlined in your support agreement. Website maintenance is typically billed on a monthly basis, providing consistent and manageable costs for your business.
Learn more about our website maintenance services today
Contact one of our engineering specialists to discover how our comprehensive website maintenance and support services can keep your website secure, performant, and up-to-date.